So this afternoon I had a Verizon Tech come by my apartment with the 5G Router box, which he assisted me with setting up. I could have done the setup myself, though when Verizon stipulated how the professional setup would be free of charge, I though why not., right. Now it seems how there is no free lunch and I have been charged $99 for the professional setup. That left a bad a taste in my mouth, and so much that I'm now considering canceling the 5G completely and taking Spectrum up on their $50 "wired" service. Customer Service is a complete waste of time, as there's a language barrier with offshore outsourcing.
Hey, Newellrnn, we hate to hear that you've had such a poor experience. We want to make sure that you only see what you expect on your bill. I'd be happy to help. I'm sending you a Private Note to help.
-Cait
This exact same thing happened to me. It was 1 day less time than them shipping the box out to me so I did it, although I could have easily installed it myself. But, hey, it was free, right? Nope. Big ol charge on my bill
That is definitely not the experience we want you to have with us. We would like to help, I'll be sending you a Private Message, please reply to it, so we can further assist you.
~Maria
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