Hello all,
It has been over a year since I changed my internet service to Verizon under the Target Gift Card/Nintendo Switch promotion in 2024. I have spoken to customer service numerous times and have escalated as well. I have been told they are out, I have been told I'm not eligible, that I am eligible but they don't know why this is happening, that they will call me back with answers--but nothing. Has anyone SUCCESSFULLY gotten the Nintendo Switch deal? I am tired of speaking to customer services agents who aren't able to do anything and just put me off. All I want is what I was promised when I signed up for this promotion. I'm looking to switch to another carrier at a lower price. This is ridiculous and I've been nothing but patient about this.
Hi faerybard, Thank you for bringing this to our attention. Apologies for the inconvenience and trouble this process has caused. Do you recall receiving a redemption email or instructions on how to redeem your Nintendo Switch last year? -Red
Oh yes. There was an error with the redemption tile on my account--MANY people had this issue. I have spoken to customer service agents about this extensively. The tile has never appeared for me and I have been told that the issue has been escalated numerous times. Nothing ever gets resolved. All I want is what I signed up for. The last time I spoke to someone I was told that Verizon was out of Nintendo Switches and that's why I didn't have one, but that someone would let me know when they were available. I never heard a thing. This was near the end of last year. I just recently saw that the deal was being offered again, so I thought I'd see if anyone had received any sort of satisfaction. From what I can see, there hasn't been any.
The last thing we want is for you to have to keep going through all of these steps and not get a solution. We're sending you a private message so we can get things resolved.
-Cait
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