Hi there, just adding to the number of people having this issue. Can't redeem the Nintendo Switch offer after having 5G Home Internet for 65 days.
"Your home offer is ready. Redeem by 09.11"
"Claim your offer by either selecting the Nintendo Switch or $200 The Home Depot Gift Card. Once you make your selection you will be directed to either Verizon Accessories Store for the Nintendo Switch or the gift card redemption site for The Home Depot Gift Card.
Redeem by: 09.11"
"
There was an error when adding this Nintendo Switch or $200 The Home Depot Gift Card promotion to your verizon account.
Please try again later"
Did this on multiple browsers, cleared cache, tried on both the phone app and on the computer.
castleman12, thank you so much for bringing this to our attention. We appreciate your efforts. Please tell us, are you signed in as account owner or manager when attempting to redeem? By any chance did you receive an email with redemption instructions?
~Izzy
Iโm having the exact same issue and Iโm the account owner. They told me it was stock issues?
Cheetodev, we don't want you to miss out on your Nintendo Switch and we're here to help. We're sending you a Private Message shortly.
~Jesse
I'm the Account Manager. The reward is for my Home Internet service that I'm paying for and is under my email address, but the phone plan is associated with my brother's email address. I had him forward the email to me and the redemption page now doesn't work either through the email or through my account.
@castleman12 wrote: I'm the Account Manager. The reward is for my Home Internet service that I'm paying for and is under my email address, but the phone plan is associated with my brother's email address. I had him forward the email to me and the redemption page now doesn't work either through the email or through my account.
castleman12, to redeem the Nintendo Switch offer you need to go to My Verizon, for the account which has the qualifying 5G/LTE Home device. Whoever is the Account Owner or Manager, then needs to look under the 'Make the Most of Your Plans' section. There any eligble promo for an equipment purchase will be visible. If you do not have online Account Manager acces, the then Account Owner would need to complete the submission.
-John
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