I signed up for 5g home internet with the nintendo switch promotion. I have done everything correctly and do qualify as confirmed by multiple customer service reps over the phone.
I never received an original email to redeem and after calling was informed that a couple people were having this issue. My problem was escalated and I was told I would receive an email. I received an email on 08/22 with a promo code to redeem. The promo code did not work so I called again. They escalated the issue again and I was sent another email with the exact same code that doesn't work. So I called AGAIN. A service rep was able to get an order submitted for me on 09/10. It never shipped and I waited patiently. Finally I tried calling again to check the status and was told the order was denied on 09/17 because I was sent that original email code. I never got any notification of the denial, so I've just been sitting around waiting for something that was apparently never coming.
I've now called again because I was disconnected with the first person. (How many times is this now? I don't even know.) I'm being told different things such as; the nintendo switch is out of stock and that I don't qualify because it's past the redemption period. I know the switch isn't out of stock, because it surely wouldn't be listed on the website for sale if it was. I know that if I'm out of the redemption period now, it's through no fault of my own, but I don't think that's true either.
I feel like I'm being played here. It's absolutely ridiculous.
aceymae, we're so sorry to hear about the issues you're having with your Switch. We don't want you to miss out on it and we're going to make sure you're able to claim it ASAP. Please expect a Private Message from us shortly.
~Jesse
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