Nintendo Switch & $200 Target Gift Card Promotion Issues

[Anonymous]

Hi all,

I like many was enticed into 5G home internet  services by the Nintendo Switch & $200 Verizon gift card program with a redemption date of 5/12, but when I went to check on this the tiles had disappeared (I have included screenshots of communication to this post). I was so skeptical of this promotion that I asked for clarification of what I can expect after starting services.

 I called Verizon today and was told that apparently the redemption timeline is no longer 65 days and is in fact 5-6 months. The customer services agent was extremely helpful and kind. However I was for sure lied to by the sales team and other agents, and the tiles disappeared because they can no longer fulfill this promotion in the timeline they originally communicated.

I was told my request was escalated, but I will still have to wait over a month for a solution. Looks like I am going to start shopping for a new internet provider with a lower monthly cost and will likely not wait around for this promo to roll out. Classic example of a company writing checks that customers cannot cash. I also won't get a response to this, because they know its true!

[vzw_customer_support]

We want to make sure you are able to redeem this promotion/ Please tell us, are all apps up to date on your device? Have you accessed My Verizon through the website? ~Geo

[Anonymous]

All apps are up to date, and this does not populate on the web version.

I have not received an email in either my inbox or spam. My email listed on my account is correct.

If possible, I would like a response to my issue today. It seems there is rarely any follow ups to messages in the replies.

[vzw_customer_support · Accepted solution]

Thanks checking that, luckily we've been able to correct the issue that you and others were encountering. If you've previously tried to claim a reward and weren't able to, please do the following. 

First, clear your cache on your browser you use to access My Verizon. Then go into My Verizon, and claim the reward please. If you've received a redemption code already for a specific reward, then the original tile you used to claim it  won't be appearing in My Verizon. Since you got the redemption code it clears out.. In those cases, please use the steps in the received code email to use the code to redeem the reward. 

-John

[Bga2064]

The same thing happens to me.  I was eligible to redeem my switch on my 13th.  I have not received it yet.  I have spoke with 100 different agents all telling me something different.  I have submitted my id to the fraud department and they still can’t send me the switch.  They sure didn’t have a problem sending me the modem and the extender.  I am so upset over this .  I signed up for internet with Verizon because of the promotion.  I’m about to cancel and tell everyone I know to do the same.

[vzw_customer_support]

We definitely do not want you to leave us and we are here to help. Please tell us, do you have access to My Verizon? Are you able to locate this promotion there? Have you check on your email?

~Geo

[Bga2064]

Yes I have the  my verzion app and in my account it say Nintendo switch order confirmed shipping will be updated soon and it has said that since May 13th.  I have contacted support  about 50 times and everyone says something different.  Yesterday someone from fraud told me something crazy and would not give me a number to someone I could speak with.  This is crazy… yall had no problem sending me the modem and the extender.

[Bga2064]

I am so tired of hearing seven business days

[vzw_customer_support]

Thanks for those additional details. You mentioned you have a modem. To make sure we’re on the same page, what service did you sign up for? Was this wireless LTE/5G Internet or Fios?

-Lauren

[richiemouse]

Nintendo Switch went through but nothing happened after I clicked  Target $200 gift card redeem button.   

[vzw_customer_support]

Hello richiemouse, we're glad to learn you were able to redeem one of your promotions. We would recommend logging out of your My Verizon and logging back in to see if you can redeem the gift card promotion. 

~Ivone

[rmkim35]

I signed off and signed back in but still nothing happened after clicking Target $200 gift card button.

[vzw_customer_support]

rmkim35, thank you so much for this info. Help is here. We have found there is an issue for some customer's ability to redeem the promotion. We are working to resolve this issue within the next seven business days. We truly appreciate your patience. 

-Natasha

[vzw_customer_support]

Did you try to log out of your My Verizon account and try to redeem the second promotion? 

~Ivone

[AmyOquendo]

I regret so much switching to Verizon and now it’s so difficult to claim the Nintendo Switch promotion. I wish I would have known this ahead of time. I recently started contacting Verizon to claim the promotion but they are such a waste of time. I will be canceling my account with them and I for sure won’t switch to their mobile services.

[vzw_customer_support]

Hello, AmyOquendo. So sorry to hear of this experience as the last thing we want to see is you leaving us. Please tell us more. Were you able to redeem the promotion via your online My Verizon account? 

-Natasha

[shaziasiddiqi]

@vzw_customer_support  I was also told that I'd get the Nintendo switch plus $200 gift card when I purchased 5G home internet and switched our plans on 2/17/24. I have yet to receive any email or any tile indicating that I can redeem these two offers. I'm so disappointed by this.  I even contacted the sales rep at the store and no response yet.  It's been over 65 days which is what I was told I'd have to wait to get the emails then I was told its going to just take a little longer.  It's been 5 months. No emails about the offer.  Nothing. 

[vzw_customer_support]

Happy Tuesday! Being on top of your account is vital, especially if you are managing your offers. Verizon is here to help.

You can always manage you promotional details, through our official deals page: https://www.verizon.com/deals/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert