Nintendo Switch and $200 Target Gift Card Redemption Issues

[ewelzien]

I set up a Verizon Home Internet account a couple months ago and for signing up for an account, I was to receive a Nintendo Switch and a $200 Target gift card.  I received emails a few days ago saying both offers are ready to redeem with instructions for redeeming.  When I log into the account on the website and app, there are no options to redeem as the email instructions state.  

[vzw_customer_support]

@ewelzien  wrote: I set up a Verizon Home Internet account a couple months ago and for signing up for an account, I was to receive a Nintendo Switch and a $200 Targ et gift card.  I received emails a few days ago saying both offers are ready to redeem with instructions for redeeming.  When I log into the account on the website and app, there are no options to redeem as the email instructions state. 

There were a few technically issues originally with the promotion redemention, which we needed to correct. We've gotten those fixes completed now thankfully 🙂  If you've previously tried to claim a reward and weren't able to, please do the following. 

First, clear your cache on your browser you use to access My Verizon. Then go into My Verizon, and claim the reward please. If you've received a redemption code already for a specific reward, then the original tile you used to claim it  won't be appearing in My Verizon. Since you got the redemption code it clears out.. In those cases, please use the steps in the received code email to use the code to redeem the reward. 

Please do that and if you need anything else just let us know. 

-John

[ewelzien]

Thank you for the response, but after doing this , the promotion redemption is still not available 

[vzw_customer_support]

Thank you so much for giving this a try for us. When did you purchase your equipment and where? 

~Ivone

[ewelzien]

3/07/24 and set it up online on Verizon’s website.  Received email on 5/11/24 letting me know my promotional rewards  were ready to redeem.  

[vzw_customer_support]

Thank you for the info. We'd be happy to take a look and make sure you're able to redeem. Please be on the lookout for a Private Message so we can better help.

~Jesse