hi yall!
I also got the home internet with the Nintendo switch promo and the promo where you are able to choose between and Target $200 gift card or and Chrome Laptop.
After 65 days of having eligible service, the promotion tiles did not show up in my Verizon app. So I called customer service and the young man submitted a form to the back office so they could give me a better resolution. He stated it would take 5 business days to hear back. On the 6th business day I still had not heard anything but I did receive two separate emails regarding how to claim my offers with promo codes attached. I was able to redeem the Chrome Laptop with no issues but the Nintendo promo code did not work. So I called back to customer service.
This entire interaction took 1 hour and 22 minutes. Most of it l, I was waiting on hold but I did not mind. The gentleman called some another department with no luck. They couldnโt find any info on the emails I was sent. He ended up having to transfer me to the Home Internet department because it was their promotion. I was on the phone with that department for only 5 minutes!! The new representative was able to send me the Nintendo Switch for free from his end.
So anybody who still hasnโt had a resolution and youโre still within your time frame to redeem then CALL THE HOME INTERNET DEPARTMENT. Hope this helps!! Good luck!!
Hi,so far I was able to get the Verizon 200 dollar gift card for which I used to pay a few months of my Verizon bill,I loved it,now I can redeem there Nintendo switch,but when I go to check out of the cart it says 2.99.00 ,will I have to pay that first or no?do you mind me asking you?thanks
We are glad to learn you have received your gift card! Regarding your Switch Promotion, have you received the confirmation email with the steps to redeem your offer?
~Maria
Hi,I did get my Nintendo switch ,and I also got the 200 dollar gift card,just want to say thank you.now I'm just wondering when I can get my refund of the 100 dollars I had to pay upfront to get Verizon hooked up.ive been straight paying on time for almost 11 months,does anyone know when I can get that or will Verizon send me a text or email when it's time?again,thank you
Awesome! We are glad to read you received your promotions. We can take a look at your account if you have any questions, to clarify was this a deposit that you paid for the service? Was this for Fios or 5G service?
~Freddy
got my refund from deposit also.again thank you
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