No Internet

[Homeschoolmom4]

We switched from spectrum to Verizon 5G home Internet for the promotion and have had nothing but problems since signing up. We have a relatively newly installed 5G tower practically across the street yet can’t get service at all. I’ve called multiple times into customer service, and they claim that the Internet in our area is being repaired. So we continue to pay a monthly fee while  having no service. This  has been ongoing since early December. I would love to dump Verizon but they have us trapped because of the “free” gifts. We have 4 children who do their school online and my husband sometimes needs to work from home. Then to top it off my cell service stopped working today🤬

 

[vzw_customer_support]

Oh, wow! Dealing with poor data service can be overwhelming, especially when your family needs it for school and work. Verizon is here to offer the support you need. You mentioned the technical issues started in December, when was the equipment received/installed (did it ever worked)? What recent changes have you made? How are you other devices working (smartphones, smartwatches, tablets, etc.)?

~Gilbert

[Homeschoolmom4]

We had a tech come out yesterday. He determined our equipment is working fine, but he said a tower was out. I get that there are upgrades being done, but we’ve had to reconnect our old service with spectrum so we can connect to do our online activities. So now I’m stuck paying for two different services. I don’t think I should have to pay for Verizon while I can’t use it. 

[vzw_customer_support]

Homeschoolmom4, we understand how important it is to be able to connect online, especially when so much of our day to day activities require internet access. We also understand the concern of paying for a service that you are unable to utilize. You shared that a tech came out and determined that a tower was out. Have we shared any updates since you spoke with the tech? Just to confirm, this is for 5G home internet service?

-Andi

[Homeschoolmom4]

No updates and currently going on three + weeks  of no usable Internet. 

[vzw_customer_support]

I'm sorry to hear you are still having problems with your internet. We are here to help. you mentioned a technician. Did they open a ticket for you? What type of router do you have? -Joe