No one from Verizon support is helping me rectify the poor connection. I have a wifi dependent career.
I signed up with Verizon because they listed the address I was at being 5G coverage.
As time has gone on with my tenure I continue to pay 80 dollars a month for internet that drops completely and booting out of my servers. If it's not the no connection, I have very slow bandwidth causing lagging, slow uploads and when it comes to leisure time it took me 3 hours to watch a movie that was only an hour due to the the buffering that keeps happening.
After speaking two reps on the phone, both concluded that I am in a marginal cover area and that Verizon should have never LIED to me about having coverage in this area. They said I opted to have free wifi extenders to try and assist with the issues. And both times ( i have the ticket numbers ) I was never sent nor followed about being sent any.
Tech wise, we have trouble shooted multiple times. We even replaced the box 2 weeks ago. As someone that is already seasoned with this technology I wish Verizon would own up to the false information for those in certain area that they cover them. And if so, rectify the fact they did. My work is on the line due to their negligence to help me
@RudeMornings wrote: After speaking two reps on the phone, both concluded that I am in a marginal cover area and that Verizon should have never LIED to me about having coverage in this area. They said I opted to have free wifi extenders to try and assist with the issues. And both times ( i have the ticket numbers ) I was never sent nor followed about being sent any.
I'm sorry that you've been having some signal troubles. Also that it sounds like we suggested some devices to try and improve things, but they've not been sent from what I'm seeing. We can look at both items together. As part of that, I'm going to send a Private Message so we can get more details.
-John
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