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Not Receiving Bonuses

I recently signed up for 5G Internet and was supposed to get a $200 gift card for services/devices from Verizon and free Netflix and MAX for 1 year. I received a text about the Netflix setup, but I have not received anything about the $200 gift card or setting up MAX. I also don't seem to have been given an account number in any communication to be able to add my service to My Verizon.

Side note: Every time I try to chat someone in Firefox or Chrome, it wants me to sign in and gives a link to a page not found website, making it impossible to chat with anyone.

Comments

Verizon_Support

We hear you loud and clear. It's important to mention that most promotions take 1 to 2 billin cycles to reflect on your account. We recommend keeping an eye out on your email and spam folder for any updates.

~Geo

btrverizon

I was just making sure that the $200 bonus was just added for sure. I was told I'd receive texts for each of the items and only had 8 weeks to use the $200.

Verizon_Support

Hey there, btrverizon, we're ready to help with yoru account concerns! Can you let us know when your order for 5G Home Internet was completed? You mentioned an issue with managing your account. What happens when trying to register for a My Verizon account here: https://bit.ly/3UMC1qb?

-Lauren

btrverizon

I got setup for the service on 12/12/24 through the online chat with Katniss. I have a My Verizon account; however, I cannot link my service because I do not know the account number yet. Haven't received anything stating what that was. That's when I tried to reach back out via chat and now it's making me logon, but the logon link gives a page not found error so can't chat with anyone to ask.

Verizon_Support

We are here for you. Could you please provide us with more details about the bonus you are inquiring about?

~Geo

Verizon_Support

We wil be glad to help. Please tell us, is this a new account? Do you have access to My Verizon?

~Geo

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