I purchased and activated my 5g home internet on March 22, 2024. That’s was a promotional period for the free Nintendo switch and the target gift card. I waited the 65 days, it’s been well after that now and still don’t have a tile to redeem in the app for these offers. When I go through the troubleshooting steps and go to put my order date and offer code it says that it can’t be found. I CLEARLY have the internet and can see exactly when I started it in my billing. I AM CONFUSED and just am wanting what was promised. I am overall pleased with the service and price but was very looking forward to these incentives.
I am having an issue with redeeming my $200 Target giftcard. I received the email that my offer was ready to redeem on 5/13/24, but I have no tile to do it. I am very pleased with both my mobile and home internet. I am very upset about not being able to complete the offer. If you are not going to honor it, don't offer it!
@Wink76 wrote: I am having an issue with redeeming my $200 Target giftcard. I received the email that my offer was ready to redeem on 5/13/24, but I have no tile to do it.
We understand how important it is to be able to complete the redemption process for all of your eligible account offers. You shared that the tile is not showing for the redemption process. We will be reaching out to you in Private message to gather some additional account specific details.
-Andi
I know how eager I was to claim my promotional offers back in December when switching to 5G Home Internet, and I want to make sure you're able to receive your promotional offers, Ashlyngcollins. We can help out with this, and will need account access to assist. Please be on the lookout for a private message from us.
-Joseph
We value your time and we are here to help. Please reach out for assistance.
~Geo
Good luck they will continue to give you the runaround I have called multiple times with no resolution. They lie
We want you to get the promotion you qualify for and would love to help. To better assist, please tell us. Have you been able to submit your offer redemption?
~Maria
No, I haven’t been able to submit anything for it. I’ve been reached out to twice via direct message but once I respond I don’t hear anything back even though days have passed.
We definitely want to provide you with the proper resolution. We sent a Private Message to further assist. ~Geo
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