Hello @mpw058.
Relying on a website then having it not work all of a sudden can be frustrating, and we want to make we lend you a hand here. Please keep in mind that Ookla isn't a Verizon service, so the information and help we can provide is limited.
First off, it's normal for your 5G Home Internet to show different IP addresses as it works on a dynamic IP which periodically changes. Secondly, I took a look at what a "Speed Wave" is and it's a way to run a speed test as a group instead of individually. A link is shared between friends or other users and their speed test results are posted so they can be compared by everyone. You can find information about this here: https://sandboxsupport.speedtest.net/hc/en-us/articles/202895580-How-does-Speed-Wave-work.
Lastly, you can reach out to Ookla using this link here: https://www.ookla.com/about/contact. You'll need to register on their site to submit a support ticket. Here is their registration link: https://www.speedtest.net/register. You will then get an email to verify the account. Once that is complete, you can log in and submit a support ticket and hopefully get a resolution to your history not showing up.
Thank you.
Hello @mpw058.
Relying on a website then having it not work all of a sudden can be frustrating, and we want to make we lend you a hand here. Please keep in mind that Ookla isn't a Verizon service, so the information and help we can provide is limited.
First off, it's normal for your 5G Home Internet to show different IP addresses as it works on a dynamic IP which periodically changes. Secondly, I took a look at what a "Speed Wave" is and it's a way to run a speed test as a group instead of individually. A link is shared between friends or other users and their speed test results are posted so they can be compared by everyone. You can find information about this here: https://sandboxsupport.speedtest.net/hc/en-us/articles/202895580-How-does-Speed-Wave-work.
Lastly, you can reach out to Ookla using this link here: https://www.ookla.com/about/contact. You'll need to register on their site to submit a support ticket. Here is their registration link: https://www.speedtest.net/register. You will then get an email to verify the account. Once that is complete, you can log in and submit a support ticket and hopefully get a resolution to your history not showing up.
Thank you.
