Order number for equipment return

[mlinpx12]

I'm trying to return my 5G home internet equipment via UPS but I was not sent a return order number. My account seems to have been closed by customer service when my home internet service was cancelled so I also can't find the return order number there.

[vzw_customer_support]

Hello mlinpx12, we want to help review your equipment return. So, we can better assist, we will be reaching out via Private Message.

-Sarge

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, the Verizon Home Internet return situation was resolved. If you’re encountering a problem with a return, common factors could include the following: not following the proper return process, system errors, or not meeting return eligibility.

A great resource for how to conduct the Verizon Home Internet return can be found in this FAQ: https://www.verizon.com/support/wireless-home-equipment-return-faqs/ 

If you require any assistance, please reach out to us for support. 

~Izzy