I have had home 5g for 6 months, and have had 3 bars and great speeds. Recently I noticed 1 bar and loosing internet.
I originally thought it might be my netgear router, but connectivity to the LAN is ok, and looking at the router logs I turned my attention to the VerizonGateway WNC-CR200A
After trying to talk to a robot for 10 minutes, then some out of country person who "has the tools to fix the issue" and 58 minutes later she transferred me to someone in the credit department. I don't understand how they say they are in the US but they don't speak good english, and there is a 2 second delay between them and I talking so over talking each other is so frustrating. This is a phone company right, they should have that figured out right? you would think.
I tried again, and they asked me if I dropped my unit. Really? It sits on a shelf where it has from the beginning. Then she had me do a factory reset and had no idea how to get me back into bridge mode, said they don't support netgear devices. OMG!
So my question is how the heck do I talk to someone who knows what they are doing? They don't know what a second level NOC tech is. Its bad bad bad.
Is there a newer gateway that can provide me with a stable connection?
Is there an external antenna they can attach to this to get me the 300mbs I am paying for?
Can they do something on their side to uncap the bottleneck, or increase my signal strength?
As I sit here do I just call and cancel, the cable companies are offering 2 year deals for 50% cheaper than this plan.
