Probably saying goodbye

scott31339
Contributor - Level 3

So I've had a few months to use Verizon 5G home internet - I've helped others here as well.

The service is just too inconsistent - I get 35MB/sec downloads, and then it stutters on live streams.

I made sure I kept my signal strength below -110, once it got higher, it got worse.

I will miss the price. I went back to Starlink. Starlink has made many improvements. 22ms ping? That's better than my DSL backup!

I'm going to test for a week, and then probably cancelling. It's either too overpopulated, or just not ready for primetime (I'm in the country, I know at least one person who uses Verizon 5G near me by the wifi names, but...)

It's been fun!

And I will videotape and record everything to send this device back, I see way too many stories of you receiving the equipment and giving excuses to charge. I kept the original boxes! โค๏ธ

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vzw_customer_support
Customer Service Rep

One of our main goals is to provide reliable service, and we are concerned to learn that you are experiencing issues. To better assist, tell us a little more. Do you have problems with a specific device at home? Did you recently move the device to a different room or location?

 

~Maria

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