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Promo not received

I switched my home from Att on cyber Monday. I was promised an echo show and Xbox s series. I got the echo show but not the Xbox. I have filed numerous tickets, phone calls and escalated with promises of call backs and follow ups. Still nothing. I waited the 60 days before calling. Which government agency do I report them to?

to top it off they opened a ticket to order one after one of my complaints and are supposedly having one sent else to a retail store 30 miles from me. 2 weeks ago I did another follow up call and was told it was there. I drove the 30 miles each way and of course it was not there.

I will not give up.

Comments

Verizon_Support

Hello, Rockey2, we know it's important that you receive your promotional items. So we can best assist, we will be reaching out via Private Message.

-Lauren

Rockey2

Update. Still no xbox. Nimerous calls with promise it was escalated and I would hear back in a week. Didnt happen. On phone with them again. This is tificulous

jwilson22

I'm having the same fight. Make sure to save screenshots of your conversations, as they don't allow you to have access of the transcripts and disabled copy/paste from chat.

I wish you luck, you're probably going to need it.

Verizon_Support

Rockey2, we want to make sure you get your Xbox ASAP. It's our goal to make sure everything has been taken care of and we're sending you a Private Message so we can gather more details.

~Jesse

Verizon_Support

Hello, jwilson22. Help is here. What questions do you have for us?

-Natasha

aphelx

Good luck to you. Signed up for it 12/29 of last year and every 2 weeks of escalations since then, it’s been no response, no follow-up, or customer support saying they can’t do anything about it. Still don’t have it and the recent escalation was rejected with them saying I didn’t sign up for it during the promotional term.

Absolutely ridiculous.

Verizon_Support

Hello, aphelx. Help is here as we can check on the status of your promotion. Please tell me more. Which promotion are you referencing?

-Natasha

Dardafed

Any luck on getting your Xbox?

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