- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I switched my home from Att on cyber Monday. I was promised an echo show and Xbox s series. I got the echo show but not the Xbox. I have filed numerous tickets, phone calls and escalated with promises of call backs and follow ups. Still nothing. I waited the 60 days before calling. Which government agency do I report them to?
to top it off they opened a ticket to order one after one of my complaints and are supposedly having one sent else to a retail store 30 miles from me. 2 weeks ago I did another follow up call and was told it was there. I drove the 30 miles each way and of course it was not there.
I will not give up.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, Rockey2, we know it's important that you receive your promotional items. So we can best assist, we will be reaching out via Private Message.
-Lauren
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Update. Still no xbox. Nimerous calls with promise it was escalated and I would hear back in a week. Didnt happen. On phone with them again. This is tificulous
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm having the same fight. Make sure to save screenshots of your conversations, as they don't allow you to have access of the transcripts and disabled copy/paste from chat.
I wish you luck, you're probably going to need it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, jwilson22. Help is here. What questions do you have for us?
-Natasha
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Rockey2, we want to make sure you get your Xbox ASAP. It's our goal to make sure everything has been taken care of and we're sending you a Private Message so we can gather more details.
~Jesse
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Good luck to you. Signed up for it 12/29 of last year and every 2 weeks of escalations since then, it’s been no response, no follow-up, or customer support saying they can’t do anything about it. Still don’t have it and the recent escalation was rejected with them saying I didn’t sign up for it during the promotional term.
Absolutely ridiculous.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, aphelx. Help is here as we can check on the status of your promotion. Please tell me more. Which promotion are you referencing?
-Natasha
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Any luck on getting your Xbox?

