QOS on Verizon 5g Gateway(XCI55AX)
OhHolyFather
Enthusiast - Level 1

I recently got the Verizon 5g Gateway(XCI55AX) and I'm trying to find the QOS feature. I'm having extremely bad experiences while gaming that involves being kicked from games and very very poor latency.

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vzw_customer_support
Customer Service Rep

Getting disconnected while gaming is the worst! You can optimize signal strength on your 5G Home to avoid interruptions by following the steps listed in this link: https://www.verizon.com/support/knowledge-base-303197/

~Jesse

Palider
Enthusiast - Level 1

That is not the solution to the posed question. even with hghest quality signal. where is the QOS option to prioritize bandwidth use per connected device.

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vzw_customer_support
Customer Service Rep

Thank you for reaching out to us on this platform. We understand the importance of having access to preferred settings for your device. Learn how to adjust it on the link below:

https://www.verizon.com/support/knowledge-base-25523/

~Maria

unwiredsoul
Contributor - Level 2

Based on my experience with Verizon 5G Home Internet routers there are not QoS settings like you're looking for. With a good signal a well functioning router they handle traffic prioritization automatically.

What kind of latency numbers are you seeing?

Palider
Enthusiast - Level 1

It ranges from 15-30mbps download on average, with a ping 90-100 on a good day, i have the box placed in the most optimal location according to the app. As soon as a device streams video performance tanks for any other connected devices. I feel like video streaming via Facebook or YouTube should not be a prioritized allocation.

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unwiredsoul
Contributor - Level 2

Those speeds and latency are too low for a good (or better) 5G Home Internet connection. I had an issue (after a year of excellent service) where my latency jumped that high (and randomly much higher which also tanked my streaming video and caused websites to not load consistently).

With a good 5G signal then you should see speeds in the 85Mbps-100Mbps range on the Home Basic plan with latency (pings) closer to 40ms-45ms.

With a good 5G signal you should see speeds in the 200Mbps-300Mbps range on the Home Plus plan with the same latency as the Home Basic plan.

My latency and speed issues were resolved and I'm back from what you're experiencing to the excellent service I've had for a year. Here's a link to that solution: https://community.verizon.com/t5/5G-Home-Internet/5g-home-internet-consistent-latency-spikes/m-p/178...

I have used QoS extensively in a wide variety of very large and distributed commercial networks, so I get where you're coming from. While packet prioritization would make a minimal impact in your situation, it's not going to be significant enough to affect a positive outcome. You'll need to get the speeds up and the latency down for things to work right.

One big question to helping solve this for you...do you know how to login to the Admin web page of the router? If yes, go to the Advanced tab at the top, then to System Status, and see what your LTE and 5G signals are (they will be reflected as a negative number like -65 or -75).

If you can find that and share those numbers it will help. 

Palider
Enthusiast - Level 1

4g LTE: -90.0

5g: -115.0

 

Ill look into the link you posted although these arent "spikes" this is the standard bandwidth i am getting and rarely do i see anything near a 50mbps down speed.

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unwiredsoul
Contributor - Level 2

Those signal strength readings indicate the root cause of the problem. They are way too weak to support reliable signal.

For reference, my 5G signal is typically between -59 and -64. The lower the number the higher the signal strength.

This is a situation where you'll need to call-in to Verizon Support for help. It's possible you're simply too far from a tower (or other factors) to get a signal strong enough for service.