RETURN KIT
Shonzilla
Newbie

I canceled Nov 12.    Still do not have the kit

  • told to take to store.    Nope
  • claimed it was sent twice.     Nope
  • spending over an hour in chat and on phone several times no help.       Nope
  • suffered extreme polite apologies from unhelpful agents 

Please tell me where to send your stuff. I will go off if you charge me anyway.  Get your act together. Charge me and I will close my account. You charge too much money to have such ridiculous support. My time is more valuable that whatever you pay these support people to not help me.   Do your job. 

I will consider any charge fraudulent and unauthorized at this point.  

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2 Replies
vzw_customer_support
Customer Service Rep

Hello, Shonzilla, we can help you out with a return kit. So we can best assist, we will be reaching out via Private Message.

-Lauren

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Shonzilla
Newbie

So where is this  private message? This? 

WHAT  DO YOU MEAN?  Be specific. I got six emails saying you will help me via private message. Email is private but i had to liog in here to view a message saying your help is in some private message, whatever that means.

NEXT PERSON THAT EMAILS ME ABOUT THIS SJOULD BE ASKING WHERE TO SEND MY RETURN KIT.

Your CS on this is wretched. 

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