Rebate wasted and internet promo denied.
Zero0mega
Enthusiast - Level 1

I began switching my cell phone over and did the order online. Got to the store. Got upsold saying, i would qualify for a discount with my multiplan and switching and got the normal plan. Had to call in to upgrade to plus and was told doing so would qualify me for the Xbox Christmas promo. Than had to call back multiple times for updates when they eventually told me I wouldn't get it after the account was reviewed. Than after buying one of the only compatible case for my s9 fe that I got thru Verizon it doesn't fit and they Than can't refund the credit properly and now it's just on my bill. I was excited to switch to Verizon and now I'm regretting it slightly. 

Labels (1)
0 Likes
3 Replies
vzw_customer_support
Customer Service Rep

ZeroOmega We're sorry to read that you have not had the best experience switching to us, and we want to help you with this situation. We will be sending you a private message.  ~Peter

0 Likes
Zero0mega
Enthusiast - Level 1

No one reached out to me.  Like I said before, this doesn't instill confidence in your company's service.

0 Likes
vzw_customer_support
Customer Service Rep

We want to help you out with your situation. Let us know if you need assistance. ~Peter

0 Likes