I ordered a WiFi extender for my 5G Home Internet Gateway. Only took 20 minutes and arrived in two days. $199 extender but free with my plan. Couldn't get it to pair. Chatted a few nice agents that all said I'll take care of it if we sent you the wrong extender it's not compatible with your gateway. No problem mistakes happen. One of The five agents I spoke to that day realized I have been sent the wrong item and the compatible unit was not available. Was told to return the unit to a company Verizon store so I drove 9 miles to the closest Verizon company stores here in town only to be told they don't take returns for items that were sent out from online. But they did connect me to someone on the phone that could send me a return label and it would only take about a week and a half to get the return label in the mail. Apparently Verizon doesn't have a way to fax or text or email a return label it has to be mailed. In the store that I was in started laughing at that one. Well two weeks went by and still no label. So I thought I'd try again after 185 chat messages and I didn't even want to add up the amount of time The unit is still sitting here in my living room after numerous agents told me a label was on its way. The extender order from July still shows it's in transit and tracking will be updated shortly.
Does anyone at Verizon care? Maybe everyone is too busy trying to find ways to raise our bills. Each month for the last 3 months mine has increased but nothing has changed except that sweet note that pops up every time I log thanking me for being a valued customer for the last 14 years.
Thanks for listening.
Kent C.
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