Hello,
The salesperson forced me to trial 5G Home Internet at a Verizon Center and assured me that it was just a trial and that if it didn't work, I could return the equipment for free. It didn't work (I had Fios already), so I returned it with the shipping boxes through UPS. And I forgot about it. When I checked my credit card statement from August, I found that they charged me 500$ for not returning the two receivers!
How should I solve this issue?
I am concerned since I don't even have the UPS receipt anymore!
Good news! Customer care fixed the issue and returned the amount as an account credit.
We are glad to learn that you have been helped. Let us know if you have any other questions or concerns, we'll be happy to assist you.
~Maria
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