Verizon sent me to collections for the cost of unreturned equipment despite confirming for 3 months that the equipment has been returned.
I returned the equipment and got a bill the following month for unreturned equipment. I called and Verizon confirmed that they had received the equipment and I could disregard the bill. This happened for 3 consecutive months.
Then, Verizon sent my bill to collections. I called Verizon again, at which time they again confirmed that they received my equipment. Despite this, they refused to correct the issue and told me I had to work through the collection agency.
This it the type of company Verizon is. They should be avoided at all costs!
The last thing we ever want is for our customers to have any issues with a return or to be charged for something they've already sent to us. We'd like the chance to take a look at what's going on and we're sending you a Private Message.
~Jesse
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