Verizon sent me to collections for the cost of unreturned equipment despite confirming for 3 months that the equipment has been returned.
I returned the equipment and got a bill the following month for unreturned equipment. I called and Verizon confirmed that they had received the equipment and I could disregard the bill. This happened for 3 consecutive months.
Then, Verizon sent my bill to collections. I called Verizon again, at which time they again confirmed that they received my equipment. Despite this, they refused to correct the issue and told me I had to work through the collection agency.
This it the type of company Verizon is. They should be avoided at all costs!
