Returning Equipment

[scrippsie]

I cancelled my 5G internet on 9/6/24 and was told a return label kit would be sent to me within 10 days. I still have not received it and can't figure out how to return the equipment. I can't get the chat robot to give me any info and I tried calling customer service and an automated voice says they are aware of an outage and working on it and then the system hung up on me. I am trying to avoid being charged for equipment, but I can't return it since I don't have a label. It's super frustrating. The internet never worked at my house and when I cancelled, I was one day in to the billing cycle... and had to pay for the full month anyways. I just want to return this equipment and avoid paying any further unneccessary money.  Also - I've already read the instructions found here: https://www.verizon.com/support/wireless-home-equipment-return-faqs/ . It was useless. Can anyone help?!

[dummykid]

Only way to fix this issue is to file an FCC compliant otherwise you won't get your return kit or label.

[vzw_customer_support]

Hey there, scrippsie, we want to help ensure you are able to return your equipment! So we can best assist, we will be reaching out via Private Message.

-Lauren

[Maybass77]

I've been dealing with this for almost a year. 40+ phone calls, emails, private messages... All lead nowhere. I have multiple screenshots saying this matter will be resolved etc. Then it was passed off to collections. Everyone keeps saying it l it's for "non returned equipment". I have documented proof that ît was in fact returned. Then that turned into "well, it was passed 30 days". How convenient. I guess it would've been within 30 days if I was actually sent the return kit... Twice. And all this after I was told I couldn't return it to a store. I will be filing a complaint with both the FCC and the BBB. I know there's already a bunch of complaints regarding this manner. Not looking too good for you ...

[vzw_customer_support]

Hello Maybass77. We would love to assist you here with this matter. We do apologize it wasn't taken care of in a timely manner. I will be sending you a private message. 

-Erica