I cancelled my 5G internet on 9/6/24 and was told a return label kit would be sent to me within 10 days. I still have not received it and can't figure out how to return the equipment. I can't get the chat robot to give me any info and I tried calling customer service and an automated voice says they are aware of an outage and working on it and then the system hung up on me. I am trying to avoid being charged for equipment, but I can't return it since I don't have a label. It's super frustrating. The internet never worked at my house and when I cancelled, I was one day in to the billing cycle... and had to pay for the full month anyways. I just want to return this equipment and avoid paying any further unneccessary money. Also - I've already read the instructions found here: https://www.verizon.com/support/wireless-home-equipment-return-faqs/ . It was useless. Can anyone help?!
Only way to fix this issue is to file an FCC compliant otherwise you won't get your return kit or label.
Hey there, scrippsie, we want to help ensure you are able to return your equipment! So we can best assist, we will be reaching out via Private Message.
-Lauren
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