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Router

Over the period of 36 hours I’ve had to reboot my router 7 times and made three calls to 800 number - last call rep stated I would get a new router overnight…FALSE ..I have to wait four days and I can’t even go to a store to pick one up ! I’ve been a customer for over 15 years and am not getting one bit of satisfaction / why can’t a router be shipped overnight ! Why can’t I pick a replacement up at store! Why am I not being offered any compensation for this aggravation!

Comments

scott31339

Because they don't have any routers at stores. They are phone sellers.

RJ65

Not true - got my first one at store

RJ65

So to whom do I complain - they mailed router to CA! And I live in MA… always have …. And they can’t expedite beyond two days - c’mon Verizon get real

Verizon_Support

We are surprised to read about your router shipment dilemma. Our goal is to offer the support you need. Please elaborate, is this regarding your Verizon FiOS Residential account or Verizon Wireless Home Internet service?

~Gilbert

RJ65

5G home internet - spent 1.25 hours on phone again today as router will not arrive tomorrow as they don’t know where it is and can’t issue a new shipment until original shows up !!!! Was supposed to speak to supervisor but was told at 1 pm ET that it would take a minimum of 2 hours for one to call me - it’s now been 4 hours and no call, no router, no satisfaction

Verizon_Support

RJ65, we're terribly sorry to hear about your experience, and want to do all we can to help. To best assist, we'll be sending a Private Message.

~Izzy

Verizon_Support

That is definitely not the experience we want you to have. We'd love to help and guide you in the correct direction, so you can receive the equipment. To better assist, please tell us. Is your account with Verizon residential/Fios or Mobile service?

~Maria

RJ65

Verizon residential …. And I have Verizon for my cell phones so not sure what you’re asking

RJ65

Just like the call that didn’t happen from a supervisor - still have no resolution - been at this since Thursday 8/27 and too many phone calls to list all of which you have documented

Harley777

I AM HAVING THE SAME PROBLEM. NO MANGER PHONE CALL AND SPENT OVER 3 HOURS THIS WEEK ON THE PHONE WITH VERIZON, NO HELP YWT. OVER 10 YEARS I HAV EBEN A CUSTOMER AND I AM LOOKING TO SWITCH.

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