How do I receive Samsung TV offer for Home Internet activated on April 23 which is 66 days ago? Tile on app is gone and no email to redeem. This seems to be a common complaint.
We reached out with a Private Message so we could see about the TV offer and issues you were having. Since we’ll need to look at your account, we’ll want to continue via Private Message. Please contact us if you still need assistance with this.
-John
Moderator: It looks like we tried to resolve this through private message. Anyone else who might experience this issue, there’s a few reasons an offer, promotion, or rebate might not appear or apply. These can include not meeting the requirements for the offer. An error with the promotion system or not submitting for the rebate/offer in the right timeframe.
A great reference for our mobile promotions, offers, and rebates can be found here: https://www.verizon.com/support/device-rebate-faqs/
Good morning. Thank you for bringing this concern to our attention. It is not our intention to delay any promotion redemptions, and I'd love to review your account to see why you have not yet recieved the option to claim the Samsung Tv. Im sending you a private note in order to better assist you.
-Will
