In the Richmond/San Pablo area 5g home Internet service has been down all evening. Outage checker says no problem.. talked to support said there was a local outage. It has been hours with no update. This level of bad service/communication I expect from Comcast not Verizon.
We understand not having an internet connection can be frustrating. To check the status of an outage you can go to https://www.verizon.com/support/check-network-status/ for addtional information. We will send you a private message so we can complete any addtional troubelshooting that may be needed to restore your service.
-Toni
Please let us know when you are available to continue.
-Christopher
Start a new topic or ask questions in the open forum.
