Service down all evening

epgibson
Newbie

In the Richmond/San Pablo area 5g home Internet service has been down all evening.  Outage checker says no problem.. talked to support said there was a local outage. It has been hours with no update. This level of bad service/communication I expect from Comcast not Verizon. 

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vzw_customer_support
Community Manager
Community Manager

We understand not having an internet connection can be frustrating. To check the status of an outage you can go to https://www.verizon.com/support/check-network-status/ for addtional information. We will send you a private message so we can complete any addtional troubelshooting that may be needed to restore your service. 

-Toni

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vzw_customer_support
Community Manager
Community Manager

We understand not having an internet connection can be frustrating. To check the status of an outage you can go to https://www.verizon.com/support/check-network-status/ for addtional information. We will send you a private message so we can complete any addtional troubelshooting that may be needed to restore your service. 

-Toni

vzw_customer_support
Community Manager
Community Manager

Please let us know when you are available to continue. 

 

-Christopher

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