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Got a new 5g home internet (lv65 which i think needs service linked to my account in the app in order for me to be able to set the device up) but when trying to log in to the app sometimes I get a prompt saying "

To access this page, link services to your profile.

Currently, you're signed in as a guest. Certain pages can only be accessed after you update your profile to link your Verizon services." and when trying to link the service i get error saying something went wrong and try again which i did many times. The app does not show anything about my account. It's so frustrating as I need to get internet connectivity for my work and been stuck here with no clue.

Comments

enshi

When I scan the QR on the receiver setup flyer I get "please try later or get support. The equipment will display here when available"

carson5

I am experiencing a similar challenge and unable to get any help. The customer service for 5g home seems non-existent and the new customer experience horrendous

Verizon_Support

Hey enshi, thanks for reaching out about your account! We certainly want to ensure that you're able to manage your device online. To make sure we're on the same page, have you been able to complete the steps to Register for a My Verizon account here: https://secure.verizon.com/account/register/start?

-Lauren

Verizon_Support

Hello carson5. We're sorry to hear you're having issues. Please be on the look out for a private message.

~Ivone

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