Child Item

Site Totals

61362 Questions Answered 267 Categories

Software Version: 3.3.0.3 update for ASK-NCQ1338

This problem was supposedly going to be fixed in Software Version: 3.3.0.3, but unfortunately, I have been unable to update the software on my ASK-NCQ1338. This has given me a headache for six months. It's hard to imagine such a low level of technical service from a company of this size. I am I am a verzion loyal user for over 10 years. But this incident has me ready to leave. Absolute garbage service.

Comments

charles888

IP passthrough have issue over 1 years on my router. The whole internet is cursing this problem, but verzion just won't give a solution about it. Software updates can't be implemented either.--------------A decade-long loyal user posts specifically to express dissatisfaction!!!!

Verizon_Support

Hi charles888. You have been very patient to get answers on the IP pass through. We are here to take a closer look for any updates. What equipment model are we working with? Is other equipment connected to the Gateway? if so, is the LAN2 port used for ethernet?

-Deb

Child Item