After waiting a very long time for the internet home, today I received an email that it was available. I spoke with a representative who did the entire process incorrectly, and canceled my order to make a new one, and obviously the system did not allow it, and I lost the opportunity to put the home internet. It seems very bad to me that due to incompetent representatives, I have been left without internet home, which I needed. This is not the first time this has happened to me with your company. I thought you were more serious about your work, and if your representatives made a mistake, you would fix it. I see that the high price that my husband and I pay for the 4 lines that we have with you does not guarantee us good service at all.
Hi Bebeosito. All the excitement when receiving the email and then smashed is frustrating. Don't give up hope. If you had a slot reserved and the order was cancelled, then failed on the retry, we can look at our options to get the address revalidated. We need your help with this. Please send us a private message to continue with account specific details to move forward.
-Deb
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