My Verizon #arc-xci55ax Internet gateway is showing some strange excessive bandwidth usage. Not sure what to make of this, I will include a screenshot. I ordered the service on March 20, 2025
That is indeed strange for it to show such a large increase in usage, elytron. I am here to help. What does your usage look like when you view it on My Verizon instead of the admin page for the router? When did this issue first start happening?
-Joseph
I noticed the issue and took the above screenshot on March 26, 2025
Today I login to the My Verizon-My Usage webpage but it doesn't show any type of usage at all. Will upload a screen shot of that also.
Should mention that yesterday I changed my Router Firewall setting from the default "Normal Security" to "High Security" and I have yet to see anymore strange bandwidth usage. (A reboot of the router reset the bandwidth counter) Also changed the router's admin password.
I am concerned that something malicious occurred.
We are more than happy to investigate this further. Please be on the lookout for a Private Note from us to get started.
-Christy
We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.
~Pam
Yes I think we should investigate this further. I replied to the private message.
