Submitting Early Termination Fee Bill from Previous Internet Provider

[Rossb1187]

I keep trying to submit my bill from my previous internet provider showing my early termination fees and so far have not been able to. The boxes are greyed out for most of my information and everything I have tried to upload will not work. It tells me that file cannot be uploaded. I have tried PDF, JPEG, etc. as well as one page upload vs. each page upload. I need to get this submitted so that I can get that credit. Is there another way to submit this information?

[vzw_customer_support]

I understand! I recommend trying another browser or visiting a corporate store. They can help you upload the documents. I hope that helps give you an option.-Joe

[Rossb1187]

Trying another browser gives me the same error and same greyed out boxes. 

[vzw_customer_support]

Ok, I hope you can visit a corporate store and they can assist you with the upload. -Joe

[Rossb1187 · Accepted solution]

I was able to take it in to a corporate store and they helped get it uploaded for me. It was an easy process and I appreciate all of their help. 

[vzw_customer_support]

Glad to see you were able to take it to a corporate store and got the help you needed. Even happier the process was easy and simple.

Thanks for being the best part of Verizon.

~Gilbert