Switch Primary Line so I can cancel

[Shell23]

I have two home internet plans as we used to use two lines. One of the two has been unused for many many months as we no longer have use for it and I’ve tried several times to cancel the line, both in person and via support and it seems that no one can do it or no one wants too and every time I try it’s a multiple hour ordeal with no resolution.. The line I want to cancel is the primary account and the one I want to keep is the secondary, at this point it seems easier to just cancel both lines and get internet elsewhere as I am currently paying $80 a month for a line we don’t use. The main reason I want to keep the second line over the first is the gateway is newest and capable of newer wifi standard which is important to our uses. I figured as a last ditch effort I’d ask here. Both lines are 5g home plus.

[vzw_customer_support]

Thank you for reaching out. We certianly don't want you to have so much trouble removing one of the lines. We are happy to help get this sorted out for you. Sending over a PM to better assist you. 

-Kristen

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, a solution was found for your home internet line. If anyone is interested in Verizon Home Internet services, check out this page: https://www.verizon.com/home/internet/

If you need any assistance, please reach out to us for support. 

-John