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I went to Verizon store on May 8 to learn about Verizon's 5G Home internet for $45 a month. I accepted it, thinking it would be a great idea to save $10 over my current plan so they activated it and gave me the modem with everything. Big mistake...
Turns out it was literally 20x slower, both upload/download over my current plan so I quickly changed my mind and went back to the store the next day to cancel my internet and return the modem to them.
They cancelled it but then they come up with this excuse that I have to call them to return the modem which they did. The rep told me they will send a box w/ label on it over to my house. 10 days later, I didn't get the box...So now I call them again and after chatting for like 75 minutes, all they did was send another return box with label.
I'm a little worried cause if I don't return this modem to them after 19 more days then I'll get charged $200. Is this Verizon's little way of trying to siphon $200 off of me? I just want to return my modem and they're making it near impossible to do so. I don't want to keep waiting and waiting for this stupid box to come cause there's no other way to do it. I read online that stores (both corporate and retail) are refusing customers that want to return their internet equipment and stories where the box just doesn't show up at their home after multiple attempts so do I do?

