Ok. I am trying to set up the 5g internet for the first time. I go the router in the network settings and then load the app but nothing loads. And after about 15 minutes a red light flashes on the bottom of the router which is ASK-NCM1100. Am I supposed to using a different internet or what. I am so frustrated right now.
TheOmelette, no worries; help is here! You'll want to first make sure that you're getting a strong connection. If you're having trouble with loading the app, you may need to check and make sure that you have a good signal strength. Here is a link that will also walk you through the step-by-step instructions on how to finish setting up your equipment. There's also a video included as well! Please let us know if you're still needing assistance.
https://www.verizon.com/support/wnc-cr200a-self-setup/
-Necia
If you are still running into issues please send us a Private Message, so we can also check your account and the status of the new line.
-Bryan
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