Unable to apply for ETF credit

[Ayushman264]

I  recently got a 5G home internet plan, and was trying to apply for getting bill credit for ETF from my previous internet provider.

Whenever I open the link where I need to apply, it tries loading the page but then just shows the header and footer. I’m unable to see the page and apply. I tried in multiple browsers. Please let me know how to apply for ETF credit.

[vzw_customer_support]

Hello, Ayushman264. Help is here. How long has it been since setting up the service? 

-Natasha

[Ayushman264]

Hi, 

I started my service with verizon on Jan 3, 2024.

[vzw_customer_support]

Hi Ayushman264.  I would like to clarify my understanding.  Home internet service was started on 1/3/2024 and the redemption link is giving us trouble to claim. When working on a computer, have we cleared cache?

-Deb