I’m tired of speaking with verizon support, I subscribed to 5g home plus 2 months ago, where it clearly said I was going to get the 200$ amazon gift card and the xbox series s, I did get the gift card, but not the xbox. I even asked the agent before subscribing if I was going to get both things, he said yes. And on the verizon page said it as well, both things, not just one. I have not received any email about the xbox, I already checked the make most of your plan to see if it was there, nothing. I have talked to support several times about the issue, some of them not even knew about the promo, others said it was either the gift card or the xbox, others said they did an escalation, to this day, I haven’t received not news about getting the xbox I was promised to me. Why verizon even make this kind of offers and then is a problem for a lot of people to even redeem it
@Steveneck wrote: others said they did an escalation, to this day,
Steveneck, I’m sorry that you’ve been waiting and getting some confusing answers when reaching out for support from us. Of course I want you to be able to get any promotion you qualify for. Based on what you shared a form was submitted so you could receive the Xbox promotion related to the 5G Home. Currently there is a 30-40 business day turnaround for those submissions. That offline team is working very hard to process them all, and then email the qualifying customers, with the next steps to claim that Xbox. I apologize for the delay but rest assured, they’re working to get those processed. Thank you for your patience.
-John
How is this going to affect me being able to claim the offer? Since on the page said to claim no later than march, 2024, and you’re telling me to wait for about a month, and that is going to go past the timeline
Hello, Steveneck, we understand your cocnern with regard to your Xbox offer. Since the form has been submitted for your promotion, we have completed the "claim" portion for the offer. You are within the timeframe and just now need to wait for our team to process your submission.
-Lauren
It’s been a month already, I have not received a single email from verizon, not xbox yet, when will this be resolved? I keep being charged but I don’t have what I was promised with the offer
Hello Steveneck, we're sorry to learn you're having issues with our promotion. Did you ever redeem the offer? Did we ever submit an escalation for this situation?
~Ivone
I was never able to redeem the offer since I never got it, I spoke to customer service several times, they said they were going to do escalations, I even did live support with themas well, they said they did several escalations as well, lastly they told me to wait 30 days to receive my promo, but I never got something
Thank you so much for the details. Please allow me to check into your account and see what's going on. Quick question, when and how did you purchase your 5G Verizon Home Internet?
~Ivone
I purchased it on december 11, 2023. Online purchase
I purchased it on december 11, 2023. Online purchase
Why am I not getting a response?
Did you ever get your Xbox?
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