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Unable to redeem $200 Target gift card

I have been unable to redeem this offer. First the page went blank instead of taking me anywhere and now when I click on the offer it just shows instructions for redeeming offers. I have tried using the my Verizon app and several different browsers to no avail. If I could get some help with this, it would be much appreciated

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Verizon_Support

Hey there, poochman341, we're here to help make sure you're able to redeem yoru Target gift card. To make sure we're on the same page, do you have the tiles in My Verizon to redeem? When was your original purchase completed?

-Lauren

poochman341

Yes I do have the tiles to redeem the offers. I was able to successfully redeem the nintendo switch no problem. Now that I am trying to redeem the gift card it is coming up blank. Internet was purchased on February 29.

Verizon_Support

Thank you for the information. I will be sending a private message so we can continue. ~Peter

dominathan

Hello, I am having the same exact problem. I purchased on March 15th . Chatted with a rep who was unable to help.

jahfan999

I have the same issue. Chatted with a rep and could not solve the problem. It does not redirect to a website, it just keeps going back to redeem. Uts very frustrating.

Broodwich56

I am also having the same issue every time I click the offer to redeem the gift card it just cycles me back to click the offer again nothing works still have the tile to click and supposed to be able to redeem offer today

Verizon_Support

Broodwich56, we're sorry to read that you're having trouble redeeming your promotional gift card, and we'd be happy to help. Please tell us, are you experiencing this through the My Verizon app, or the website? Are you signed in as the account owner when attempting this?

~Izzy

Verizon_Support

Happy Tuesday! dominathan, being on top of your account is crucial, especially if you are managing your promotions. Verizon is here to help.

Let's gather more details. Do you have the tiles in My Verizon to redeem? When was your original purchase date?

For more My Verizon details, check out our Overview page: https://www.verizon.com/support/my-verizon/

~Gilbert

Verizon_Support

Oh, wow! jahfan999, being on top of your account is crucial, especially if you are managing your offers. Verizon wants to aid you in the best way possible.

For more promo details, check out our official deals page: https://www.verizon.com/deals/.

Let's clear things up. Do the redemption tiles appear on your My Verizon account? When was the original purchase made?

~Gilbert

Mhym

Same issue, cannot redeem the $200 target home offer tile. Keeps just taking me back.

ThiagoGSouza

2 weeks! This is the time I'm still waiting to receive my gift card. This process with Verizon has been a huge frustation. I moved from XFinity to Verizon stimulated by their deal, but now I regret it. I used all troubleshoot they asked me to do, but the errors are the same. A loop when you click in the deal and accept the term, which redirect you to the same deal page. This loop is not only in the system, as I tried to chat with Verizon 5 times in two weeks, they asked my 2 days to send the gift card, then 3, now 5....and I'm still waiting for it. Now I'm locked in the company because I received one of the deals and I cant cancel for 180 days! If you are reading this, be careful if you want to move to Verizon because of the deals, because it is a nightmare to receive them. Now, two weeks and counting...

ThiagoGSouza

To add an extra component, I just chat again with a Verizon agent (at least waiting one hour) and now they asked additional 10 days to resolve my case. This is outrageous !

Verizon_Support

Hello, ThiagoGSouza. Help is here as you definitely deserve some answers regarding your promotion. I'd like to take a fresh look at this to ensure we are doing all that we can to help and resolve this issue. To confirm, which service did you begin to qualify for the promotion? Have we submitted the escalation request for the gift card?

-Natasha

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