Had LTE Home. Recently moved and the new address says it is eligible for 5G Home. Upgraded. Account now says action needed on the gateway. Click on it and it says Upgrade/Activate to 5G Home. Click on that and says finish on the app. Open app and click on the home Internet, goes to another screen says Looks like something went wrong try again later. Hours of this. Uninstalled the app and reinstalled same result. Cannot activate/access the new 5G. Now the whole box won't allow me onto the internet at all! No option to activate it online in my account, says I have to use the app. Suggestions?
russ1196, we're sorry to read about the issues you're experiencing trying to upgrade your LTE Home Service to 5G Home Internet. It sounds like you already tried to schedule the move online, but are still experiencing some issues with your service. To best assist, we'll be sending a Private message. This way, we can take a closer look at your account and address, and help find out what's going on.
~Izzy
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