Verizon $200 Rebate Gift Card for Switching to 5G Home Internet

[LULU38]

Is anyone else experiencing any redeeming their $200 Verizon Gift Card? I have tried since the option became available last month, January 2024, and have not been able to redeem it. I have contacted customer service several times to make them aware of the issue. I have tried redeeming the rebate from my phone app, internet browser both using my phone and laptop and still NO.  I keep getting a message that says, "Technical Error! Please submit your submission again." I keep trying, and I continue getting the same error message.  I am so disappointed in my whole experience with Verizon as a customer. I am about to give up and realize that all the hours I have invested contacting customer service for my internet and cell phone issues are a COMPLETE WASTE OF TIME. 

[vzw_customer_support · Accepted solution]

Hello, LULU38, I'm sorry to hear you're running into an issue with redeeming your gift card. We certainly want to make sure you are able to claim your offer. So we can best assist, we will be reaching out via Private Message.

-Lauren

[robjohn904]

I too have had a problem with this $200 rebate program. I have not received the card. I have made  many calls about this and have not been able to resolve the issue. I sent a message today and got an email back that said I do not have 5G internet. I have been paying $45 a month for a number of months now. Anybody look at my account? Customer service is a joke!  I have been assured many times that someone has taken care of this and i should get a card in the mail. A bunch of promises but nothing delivered. I need this resolved before I cancel service and go on a social media rant about how horrible Verizon customer service really is.

[vzw_customer_support]

Hi robjohn904. I hear your frustration with the promotional offer. Let's figure out what is going on to get answers and options for you. To get into the details, please reply to the private message that is being sent. It is our priority to make sure your account details remain private to protect your online identity.

-Deb