3 weeks spent with Verizon Chat and Verizon Store to straighten out "myverizon" account. The account that works (they helped me set up 3 different online accounts), lists my service as LTE instead of 5G Home Internet. My device, which is indentified by a NY Mobile Phone number (dumb, stupid, dumb, stupid) is a 5G device. No one has been able to help me change the designation from LTE to 5G. But they did offer to let me return the erroneous device to them.... Am I alone in this nightmare?
kpmnyk, we're sorry about the issues you're having with your My Verizon account and the device showing as LTE instead of 5G. Are you receiving 5G speeds or LTE speeds on your device? What model router do you have?
~Jesse
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