On April 1, 2024, I received a letter via email from Verizon stating
"Hi Valued verizon customer,
Great news - your reward is on its way. We'll send it to you via email within seven to ten business days.
What's your status?
For your convenience, you can track the status of your reward at any time. Simply log in to your My Verizon account , click the "Fios Welcome Bonus" link and view the status of your card.
Activate your card.
When you receive your card, you will need to activate it before using it. Activation instructions will be included with your card when it arrives.
Thanks,
Your Verizon Team
I expected the "reward" by mid week April as it stated but have yet to receive anything in the mail nor an update in my account nor email. I can send a copy of the letter if needed but don't see how to upload it.
I have had issues with these reward card as I signed up for Verizon Internet July 2023 and never received my gift card despite 4-5 attempts at contacting Verizon. Every time I’m promised a ticket was created and it’ll take 30-45 business days for a card in the mail, or 7 business days via email, but nothing
I feel this situation of promising rewards or bonus every time you are convinced to upgrade or make a change to your account, which then never show up as stated, is a very deceptive practice.
This should have been corrected so long ago that it feels as though Verizon hopes the customer will forget or give up after having to jump through so many hoops.
I hope my current issue will be corrected soon without too much frustration otherwise I will be forced to leave Verizon and see what other legal options are available for this situation.
