Verizon sends verification to phone number that I don't know

[gmrcal]

Just started the trial for Verizon home internet but I can't sign into the verizon app because instead of using my phone number for the account. it's using some random phone number I have never seen before. I can't get the verification code because it won't send it to my phone number or email. I probably won't use this internet line if I can't get it fixed.

[vzw_customer_support]

It sounds like it may be using the phone number tied to the home internet device itself. Lets take a look together though! We are sending over a private note so we can get additional details. 

-Meg

[vzw_customer_support]

We had sent a Private Message to continue the discussion related to your verification issue. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.