WNC-CR200A - Very Slow Downloads

[bbqluvr]

I just replaced my ASK-NCQ1338FA that died with a WNC-CR200A model. The new one is supposedly an upgrade over the ASK-NCQ1338FA, but I'm getting consistently lower download speeds than before.  I was getting 120-150mb/s, now it is only 65-75mb/s. I did a comparison from my iPhone over 5G from the same room location and it was over 600mb/s.  So far I'm not impressed.  I wasn't thrilled with the 120-150mb/s speeds.  65-75mb/s is pathetic and makes we want to go back to Spectrum. The new gateway has firmware version 3.2.0.15.

One thing I noticed is the IP address of the gateway shows as coming from Los Angeles, CA.  I live in Jeffersonville, IN.

Ping times are significantly different when using my hotspot.

Hotspot

PING yahoo.com (74.6.143.25): 56 data bytes

64 bytes from 74.6.143.25: icmp_seq=0 ttl=49 time=33.718 ms

64 bytes from 74.6.143.25: icmp_seq=1 ttl=49 time=30.072 ms

64 bytes from 74.6.143.25: icmp_seq=2 ttl=49 time=66.691 ms

64 bytes from 74.6.143.25: icmp_seq=3 ttl=49 time=62.028 ms

64 bytes from 74.6.143.25: icmp_seq=4 ttl=49 time=37.626 ms

--- yahoo.com ping statistics ---

5 packets transmitted, 5 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 30.072/46.027/66.691/15.229 ms

5G Gateway

PING yahoo.com (74.6.231.20): 56 data bytes

64 bytes from 74.6.231.20: icmp_seq=0 ttl=48 time=227.480 ms

64 bytes from 74.6.231.20: icmp_seq=1 ttl=48 time=162.419 ms

64 bytes from 74.6.231.20: icmp_seq=2 ttl=48 time=161.693 ms

64 bytes from 74.6.231.20: icmp_seq=3 ttl=48 time=177.962 ms

64 bytes from 74.6.231.20: icmp_seq=4 ttl=48 time=174.522 ms

--- yahoo.com ping statistics ---

6 packets transmitted, 6 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 161.693/178.979/227.480/22.474 ms

[scott31339]

If you login to the router and go to the system status page - what are your LTE and 5G signal levels at?

[bbqluvr]

4G LTE Signal Strength

-70.0

5G Signal Strength

-71.0

[scott31339]

Yeah those are solid

 if you ping the gateway - what response time you get there?

[bbqluvr · Accepted solution]

Verizon tech support found an issue with the Gateway and sent me another one.

I'm getting 250mb/s and better with the new one