When I “manage device” for router I can’t log in on iphone

Question

Anyone else have this problem? I can log into the my Verizon app on my iPhone and I can manage all devices except the Verizon Gateway 5g router. Once I try, I get the message “Looks like something went wrong, please try again later” The only thing that has changed is that I got a new iPad and ever since I set it up I cannot manage my router from my iPad or my iPhone. I also can’t log into Verizon Home  and I get a message “There is no Verizon router or Gateway linked to this user ID”

I am very frustrated

Verizon_Support · Accepted Answer

We had sent a Private Message to continue the discussion related to your issue with managing your 5G Home equipment via My Verizon. This issue can be specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

For anyone facing a similar issue now, we recommend reviewing this link for more details around 5G Home Support: https://www.verizon.com/support/5g-home-internet/

~Izzy