Where’s My Samsung tv?

Question

I’m still waiting for free my Samsung   television set promised when I signed up for home wirelss 5 G internet.   UPS says a shipping label has been created but they haven’t received the box from Samsung.    What’s going on?      Somebody please explain the delay.

Verizon_Support · Accepted Answer

We sent a Private Message to continue the discussion related to Samsung TV promotion. This is specific to your individual account, and we will need to continue in Private Message to fully resolve the concern.

If others encounter similar problems with pending equipment orders common factors can include incomplete payment / Pending Terms and Conditions acceptance / or something specific to the order that needs review.

For anyone facing a similar issue now, we recommend reviewing this link for more details: https://www.verizon.com/digital/nsa/nos/ui/orders/trackmyorder/

If you still require assistance or have any questions, please contact us for support.

-Alex