I have been using Verizon 5g Home Internet Plus since I moved into my house in December of 2023. For the first 5/6 months the internet was better than expected and I thought it was a good deal. Then, my internet box kinda went haywire and quit working - I thought okay no big deal we can switch it out for a new one - and thats what we did and we had no problems with the new one for a little while. HOWEVER, ever since the last couple weeks I thought we were going through the same issue the WiFi was extremely slow and couldn't load anything even when it says we have excellent signal so we just got out new internet gateway in the mail (the newer model the taller one). And still the internet is extremely poor you cannot play a video game it can barely load any videos to watch etc. TLDR brand new internet box with excellent signal in a fairly populated city and the internet just wont work. Also our phones have great 5g signal and don't worry I've tried everything to fix it moving the box restarting unplugging nothing will get you more than like 8 download speed and 600ms latency when it used to work so well here. As a lifelong Verizon member I am disappointed and will very very likely be getting a new internet provider and be returning our internet box as soon as a new company can come put in the cables in our home
Mason1995, this is far from the experience that we want for you, and we definitely want to make sure that you're able to connect to your 5G Home Internet device. To clarify, the device has been replaced twice, and yet the slow data speeds remain, is that correct? I know you mentioned you already tried repositioning the device, and rebooting. When you think back to the first time the issue began, do you recall making any changes to the device, it's location, or was there anything in particular that stood out around that time? Does this happen at specific times of the day or evening, or is it constantly like this?
~Izzy
Iโm experiencing the same issue 10-17-24 830pm
Oh, wow! Dealing with service issues can be overwhelming. Verizon is here to help. Let's gather more info.
What recent changes have you made? What exactly happens when you attempt to use the Wi-Fi? Aside from the Wi-Fi, any other problems?
~Gilbert
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