Wifi keeps cutting out

l51022k
Enthusiast - Level 1

Hi. My father had recently upgraded our router for faster speeds. Ever since, I have been experiencing random WIFI dips, where my WIFI disconnects completely and reconnects within a few seconds. I am connected via Ethernet.  Though from my family says the WIFI is fine, they are connected wirelessly. After a few tests, I want to assume its the ONT that's the problem? 

More or less, I've been disconnecting from online games a lot because of this issue, and it can be a hassle when it comes to school work. Can someone please help me out ?

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vzw_customer_support
Community Manager
Community Manager

We understand how important internet connection is for your needs and want to help resolve this concern. We will send you a private message to gather some addtional information to assist further.

-Toni