Last year, my now deceased wife convinced me to switch from T-Mobile to Verizon. I honored her wishes. I was a Verizon telephone and 5G home Internet user when the service on the 5G home Internet was impossible with frequent downtime, hang time and inadequate technical support after multiple sessions on the phone with agents, I dropped Verizon For both mobile service and 5G home Internet service. I struggle to find out how I could return the 5G equipment, including the modem/router and extender I was told I would be sent a mail in kit which never arrived. This was after four visits to multiple Verizon retail outlets. Finally I was told that if I take the devices to a UPS facility, they would send back to Verizon based on the IEI identification number of the devices I recently did that still I see from a bill since I had automatic deduction enforced with Verizon a deduction for over $700 Which I assume is from the equipment not being received. Iโve been on the phone with multiple customer service representatives, but since I dropped Verizon service, they have no way of tracing my account because I do not have a pin number for it nor does my phone any longer work on the Verizon system. In SHORT since I do not have the PIN number assigned to my wife and have no idea what it is, I cannot be identified as a Verizon customer. The last conversation I had with a representative resulted in a ticket number for my issues, but I have yet to hear back from Verizon on this matter. Since I have sent in the equipment, I expect to get a full refund for the overcharge but cannot follow up with a representative since my account cannot be found Verizon customer service is an abomination. All told I have spent 12 hours trying to get this issue resolved; that is getting a refund of monies that was automatically deducted from my checking account. Anyone with any suggestions I would greatly appreciate it. Thank you.
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