Wondering if anyone who signed up for 5g home internet online as a new customer actually received the promotion for the Xbox and Amazon gift card. I've literally spoken to several representatives who have promised an email to redeem and I feel like I'm just being given the run around! ๐ก Verizon has no problem sending me spam email everyday, if not twice a day! So where is the email I've been told three times now by three different people that I would recieve! Pretty unhappy. If your going to run a promotion to get people to switch to your company then the promotion should be honored. Has anyone actually received this promotion? Did you have to jump through hoops to get it?
We are sorry to read that you've had difficulties getting your promotion, we'll be glad to look into this. To better assist you, we will be sending you a private message.
~Freddy
I have been trying to redeem promotion since Dec I have called and asked even on here. When I called the lady that helped me took a very long time and talked about how she had to fill out some paperwork to submit it a different way or something it was like 45mins on the phone it was strange she said then I would get an email within a week or two nope nothing showed up so here I am still. Basically how it is suppose to work is after you qualify for promotion it is suppose to show up in your my verizon app and you can the claim it there. Hope you have better luck I have tried on here too and I never got a response.
We're sorry to read that you have not gotten the help you need with your promotions, theblottobox. Were you able to see the promotions on your My Verizon account? ~Peter
No it never showed up and I never got any email or anything.
I've been trying to receive mine since December as well. I've talked to at least three different people who apologize and tell me I will recieve an email within 3 to 5 days and still nothing. Definitely feel as though I'm being given the run around.
theblottobox, thanks so much for this info. My apologies to hear you have been dealing with this for so long. Let's work together to get you some answers. I have sent you a Private Message.
-Natasha
I did get the Amazon gift card a few weeks ago, but i am still waiting on an email for the xbox. Haven't seen anything on that yet.
I've been having the same issue! Never received any emails to redeem them. After my third attempt calling about it I was given $100 account credit (instead of the $100 Verizon gift card, which honestly I was going to pay my bill for anyways so that's fine). I also was sent the Xbox...but it's the wrong one! The Series X is what was in the promotion, valued at $499.99 but instead they sent the Series S which is the cheaper one at $299.99.
So now I'm on my fourth attempt to get the Amazon gift card and the correct Xbox.
Seesh!
We want you to get the promotions you qualify for and would like to review your situation a little closer. Please reply to our Private Message above, so we can get started.
~Maria
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